Floral Marketing International Group/ Season Design Group......November 2022 - December 2023

      Office Coordinator

• Coordinate daily floral orders, ensuring timely delivery and meeting customer specifications.

• Maintain a stocked and organized workstation for floral designers.

• Ensure transparent communication with CEO, Operations, and Regional Managers.

• Track production and sales, maintaining a constant overview throughout the day.

• Provide professional customer support by answering phone calls.

• Manage fresh and hard goods inventory, ensuring cleanliness.

• Design, adjust, and fix basic floral arrangements.

• Act as a stand-in Delivery Driver during staffing shortages.

• Process incoming orders via phone and email.

• Complete end-of-day paperwork for accounting and other stakeholders.

• Build product lists to ensure customer satisfaction.

Petco................................................................................................................................June 2022 – January 2023

       General Pet Specialist

• Responsible for the maintenance and inventory across the entire Pet Care Center.

• Ensure merchandise is properly stocked, priced, and displayed to create a great presentation for our guests.

• Process register transactions in a way that creates a great experience for each guest.

• Be proficient within our selling model and support guest interactions as needed.

• Have a strong interest in animal welfare and support animal care procedures to maintain pet health.

• Complete and apply training programs to maintain a high level of expertise of their role.

• Promote a positive culture of teamwork, inclusion, and collaboration.

• Adhere to established operational guidelines, policies, and procedures.

• Complete other duties and special projects as assigned.

• Evaluate guest inquiries and refers to the Leader on Duty as needed.

Office Depot.........................................................................................................................April 2019 - July 2021

       Sales Associate/ Logistics Associate/ Copy and Print Associate    January 2022 - November 2022

Sales Associate:

• Developed comprehensive knowledge across various store departments.

• Assisted customers, ensuring their needs were met and addressing POS system issues.

• Maintained cleanliness, restocked Impulse Isles, and facilitated merchandise loading.

• Assembled office chairs as part of customer service.

• Ensured overall store and bathroom cleanliness.

Logistics Associate:

• Managed incoming pick-up and delivery orders, restocked shelves, and assisted customers with large items.

• Maintained accurate inventory by overseeing backstock and assisting with truck receiving.

• Contributed to Yearly/Quarterly inventory processes.

Copy and Print Associate:

• Aided customers with print requests and designed materials (business cards, letterheads, posters, yard signs).

• Completed daily production paperwork, maintained printer functionality, and addressed basic diagnostics.

• Ensured efficient customer flow, timely completion of large jobs, and safe operation of equipment.

• Offered services such as large format printing, business card printing, laminating, and book binding.

• Trained new employees and managed print inventory, ordering supplies as needed.

Clearwater Marine Aquarium..............................................................................July 2021 - December 2021

       Gift Shop Associate

• Maintain stock inventory for efficient operations.

• Assist in warehouse tasks as needed.

• Sell exhibit-specific experiences and merchandise.

• Aid guests, addressing inquiries, and guiding them through the campus.

• Uphold the magic of the campus while adhering to policies.

• Monitor POS cash transactions.

Jason's Deli...................................................................................................................October 2018 - April 2019

       Order Taker​

• Stock all PPN and Bakery Goods with precision and attention to detail.

• Ensure impeccable cleanliness in bathrooms and dining areas.

• Proficiently operate and maintain the register and POS system.

• Handle order acceptance via phone and in-person, providing exceptional customer service.

• Assist in order pick-up and efficiently pack orders for timely delivery.